Shipping & Delivery
Where do you ship to?
We ship worldwide. Delivery times and costs vary depending on your location.
How long does delivery take?
Standard shipping takes 5–10 business days. Express shipping options are available at checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number.
Is my order insured during shipping?
Yes, all orders are fully insured during transit to ensure your jewelry arrives safely.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.
How do I initiate a return?
Contact us at our store email with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Are shipping costs refundable?
Original shipping costs are non-refundable unless the return is due to a defect or our error.
Product Care
How should I care for my jewelry?
To maintain the beauty of your pieces, avoid contact with water, perfumes, and harsh chemicals. Store your jewelry in the provided pouch or box when not in use.
Can I wear my jewelry in the shower or while swimming?
We recommend removing your jewelry before showering, swimming, or exercising to preserve its finish and longevity.
How do I clean my jewelry?
Gently polish with a soft, dry cloth. For deeper cleaning, use a mild soap solution and a soft brush, then dry thoroughly.
Will my jewelry tarnish?
Our pieces are crafted from high-quality materials to minimize tarnishing. Proper care and storage will help maintain their brilliance.
Payment & Ordering
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment details safe.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.
Do you offer gift wrapping?
Yes! All Primine orders are beautifully packaged. Gift wrapping options are available at checkout.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, perfect for gifting a loved one.